Cancellation and Refund Policy

New accounts start with a free trial. You are not charged during the trial, and nothing is charged afterwards unless you choose a paid plan.

• You can cancel a monthly or yearly plan at any time. Cancelling stops the next renewal; you keep access until the end of the period you already paid for. Cancelling does not by itself bring a refund; see below.
• Cancelling never deletes your account or your study history. Your data is handled as described in the Privacy Notice.

• Refund if you have not used it: if you ask for a refund and neither the website nor the dashboard has been accessed, even once, since you paid, we refund the full amount.
• No refund once used: if the website or the dashboard has been accessed at any time after the purchase, the payment is not refunded.
• Charged by mistake: if you were charged twice, or after you cancelled, tell us and we refund the extra charge in full.
• Payment taken but plan not activated: we either activate the plan or refund you in full.
• School Pack: refunds follow the contract agreed with the school.
• The person who paid may ask for the refund.

Email dheeravtandon16@gmail.com with the email you signed up with and the payment reference. We reply within 2 working days. Approved refunds go back to the original payment method through our payment partner, and usually reach you in 5 to 7 working days.